Pos Laju SendParcel is a service to check Pos Laju delivery rates and book for a delivery online. You can choose from 8 package plans which comes with different attractive rates and benefits. Simply top up your account with credit to book deliveries as you go. All bookings include pick up service without additional charges. A Consignment note (CN) will be generated once a booking is made. Just print it out, attach it to your parcel and our courier will be there to pick up your parcel!
By using this service, you get to enjoy the following benefits:
It’s as simple as 1-2-3!
If you have multiple parcels to deliver at a time, you may use the Bulk Parcel feature.
Yes, we require you to register for an account with us before you book, then simply choose a package plan to enjoy our special rates. It's very easy for you to register an account with us, it takes no time at all and it's absolutely FREE as air!
Simply go to sign up and fill up the online registration form. You will receive a verification email. Click to verify and you will be directed to our online platform. Purchase a package plan for best rates and boom…you are ready to send your first parcel.
Yes, you can! However, your order will be charged at normal rate.
Simply proceed to login with the same username and password credentials and you are ready to send your first parcel.
We offer 8 competitive package plans for you to choose from. Choose a package plan, pay and send. Click here to find out more about the package plans we offer.
Yes of course! Your package plan benefits will renew according to your most recent top up package plan. For e.g., if you are enjoying P1K package plan benefit and you made an RM500 top up, your new rates will be according to P500 benefits.
The rates for each package plan are based on your credit top up plan. The higher your top up plan, the more benefits you will enjoy i.e., higher discount rate , extra bonus credits.
Great news! Services are now available for both domestic and international delivery!
We offer EMS and AirParcel services starting 16th December, 2019.
For more information, please read our FAQ under :
International (EMS) clause 57 – 71
International (AirParcel) clause 72 - 87
Pos Laju provides same day pick up service for orders placed and paid before 11:45am. Usual collection time is within 1pm to 6pm. Additionally, you have the option to schedule 7 days in advance when you want us to pick up your parcel.
Our usual collection time is within 1pm to 6pm. Currently, customers are not able to select any specific collection time yet.
For delivery in major cities, it usually takes one day (NEXT day) to complete delivery within Peninsular Malaysia. Meanwhile, it takes about 3-5 days for delivery to/from East Malaysia (Sabah & Sarawak). It might take longer if an address is categorized as outskirt delivery area (ODA), which may take 4-6 days.
You may report to us and we will assist:
If your parcel hasn’t yet been collected, you may opt for the following options:
You may contact us to re-arrange your pick up date. Do ensure you are available for the new arrangement pick up date and your address is valid, so that our delivery team can reach your place on time.
Please contact us at our feedback form as soon as possible for us to assist you. Choose dropdown “Others” and key in your request. Any amendment can only be made before 10am on the collection day or earlier.
Yes. You may opt for the following options:
Yes of course! You may drop off your parcels at our Pos Laju branch locations. You may find the locations here.
You can track your parcel movements by heading to "Shipment History" and clicking on the tracking number. Alternatively, you can also check by keying in your tracking number into track my parcel.
Head over to "Shipments" > "Shipment History" and click on the “Download Connote” to print your consignment note. We will also email your consignment note to your registered email address.
Head over to “Feedback Form” > Choose Others and type in your order/tracking number > and submit.
We recommend that you print 2 copies of the consignment note i.e. 1 for pasting on the parcel and another for submission to POS Laju operations team. Should you require proof of acceptance, please go to “Shipments History” and print another.
It can be quite frustrating to organise your day where you’ll be home to wait for a courier to pick up your parcel. But what if we told you… you could take your parcel to a drop off location and allow more flexibility in your day? Awesome right?
With our POS Drop Off feature, you can drop off your parcels when and where you like from our network of locations. These include touchpoints that are open 24 hours, 7 days a week (like 7eleven).
You can drop off your parcels at any of our drop-off locations.
No you don’t! To allow flexibility in your schedule, you're able to drop your parcel off at any of the locations on the map – even if it’s not the closest location to your address.
Oops we’ll help you sort it out. Just contact the our customer service team via our e-feedback form, select Drop Off from the dropdown menu at https://sendparcel.poslaju.com.my/secure/feedback
Yes, drop off locations can only accept parcels up 63 cm (L x W x H), that’s approximately the size of a shoe box. If you are sending anything bigger, that is within Pos Laju’s maximum 'Check-in' size (which is 30kg), you will have to book that for pickup.
If you have an order that contains multiple packages, you will need to create separate consignment notes for each parcel. This will ensure every parcel can be scanned and tracked. Keep in mind that duplicate or previously used consignment notes will be rejected at drop off locations.
Sure, anyone can drop off a parcel that has been booked for drop off.
No, drop off locations don’t have the ability to print off consignment notes and will not accept parcels without a consignment note displaying the barcode for scanning.
At this moment, we do not offer packaging services at our drop points but you can pick some up from your local office supply stores or online.
Unfortunately not. We can only accept parcels that have been booked as drop off parcels. If you'd like to drop it off instead, cancel your order (don’t forget to get it refunded) and create a new one. And don’t forget to remove the old consignment note and attach the new consignment note to the parcel!
Only parcels that have been booked via the SendParcel online platform as a drop off can be accepted at our drop off locations.
You can drop off your international parcels at any of our drop-off locations.
Yes you can! Just fill in your bulk upload excel file and choose the drop off option at send method. Once the orders are uploaded into the cart, you may select your drop off points from the map.
Up to 7 days in advance. We will be holding the booking slot for you for 48hrs. If you do not deposit your parcel within the stipulated time, you will have to create another consignment note to send another drop off shipment.
Your SendParcel tracking page will be updated after your parcel is scanned at the drop off location.
This integration feature is for users who have an online store and intend to use SendParcel as a shipping method. SendParcel can automatically capture orders from your online store platform and import it directly to your account.
First head on over to SendParcel and top-up your preferred package rate. Once your top up is successful, proceed to the bizapp platform. View a step-by-step tutorial here.
For now, we allow integration with shopify and bizapp online store users. Don’t worry! We are working to integrate more e-commerce stores such as Magento, WooCommerce, OpenCart, SiteGiant and many more. Stay tuned!
Simply go to the Integration menu and click on “Integration Manager”. Click on the shopify button and insert your shopify store URL e.g.: https://pos-store.myshopify.com. Click on integrate now and your store is ready. To start using, click on shopify tab and select the transactions you wish to add to cart.
It’s easy peasy! Head over to “Flyer” after your top-up> choose your flyer size > Click Redeem now.
You may use any flyers/boxes to package your shipment. Please ensure all packaging are sturdy. For best experience, we recommend using Pos Laju’s flyers and boxes. You may purchase them at https://www.eziemall.com/home
Yes, please print out your Consignment note. Cut it according to the dotted lines given and attach it to your parcel. Remember to affix your consignment note securely on the parcel. Should you require proof of acceptance, please go to “Shipments History” and print another.
We support major credit and debit cards (Visa, MasterCard).
You also have the option to use FPX for online payments of your orders (all major online banking supported).
We'll show you which payment methods are available to you on the checkout page, before you submit a payment request.
If this happens, your parcel will have to be put on hold until we receive your payment for the extra charges. By entering the weight and dimensions of your shipment during booking, you are pre-paying for the postage. If the shipment is heavier or larger, extra charges for the additional weight will be automatically charged to your SendParcel account based on the final weight validated by Pos Laju. Additional charges will be at Pos Laju's normal rate.
You can topup credits via Bank Transfer. Please follow the instructions below for a hassle free experience.
Please ensure you are logged in to the correct SendParcel account
The actual amount of loss or damage suffered is based on content and actual value of content that has been declared on consignment note. A maximum of MYR100.00 for documents or parcels weighing below 2kg and MYR300.00 for parcels weighing 2kg or more, whichever is lower ("Maximum Liability Limit""), If the value exceeds the Maximum Liability Limit of compensation by Pos Malaysia, you are responsible for insuring the Item for posting either through insurance offered by Pos Malaysia or any insurance of your choice.
Any claim due to loss or damage of any Item can only be made by you or your representative with written authorization from you and all claims for compensation must:
All claims are subject to Pos Malaysia terms & conditions.
Express Mail Service (EMS) is an international delivery service for documents up to 1 kg and merchandise up to 30 kg offered by Pos Malaysia. EMS is backed by the largest postal network and provides express delivery service to over 200 countries worldwide at an affordable price.
Destination countries are divided into 8 zones. The zoning for document and merchandise is different. Customers can refer to ‘EMS Zones’ at Pos Malaysia website for details.
The estimated delivery time for EMS service is 2 to 11 working days depending on the destination country. Items subjected to customs inspection may incur additional days. Customers can refer to ‘EMS Estimated Delivery Time and Weight Limit Merchandise’ at Pos Malaysia website for details.
Below are the features of EMS:
There are separate rates for sending document and merchandise and the rates are based on zoning and weight of the item. The weight will be determined by actual or volumetric, whichever is higher. Customers can refer to 'EMS Rates' at Pos Malaysia website for details.
The formula to calculate volumetric weight is:
Volumetric Weight = (Length x Width x Height) /6000
Measurement in centimeters (cm)
Yes, there is a total of 30% surcharges i.e. 15% handling surcharge and 15% fuel surcharge applicable for EMS.
Tax or duty is not included in the postage price. If the item is subjected to tax or duty in the destination country, the relevant authority will contact the receipient for such payment.
EMS service is available at all Pos Laju Centres and Post Offices nationwide. EMS is also available at SendParcel (https://sendparcel.poslaju.com.my).
Customer needs to fill in all the required information on the EMS Consignment Note (PL1). This includes:
Customers are not allowed to send prohibited and dangerous goods. Refer to https://www.pos.com.my/faq/sending/ for more information. Also, please ensure that the import regulations of the destination country are adhered to.
There is no compensation for delayed items.
The maximum compensation for document is RM100 or value of the item (whichever is lower). The maximum compensation for merchandise is RM300 or value of the item (whichever is lower).
The latest price revision for EMS was on 16 October 2019 and it was due to the rise in operating costs.
International Parcel is an economy delivery service from Pos Malaysia for sending big, bulky and heavy items up to 30 kg to over 200 countries worldwide either by air or surface (sea).
Both services come with track and trace features but International Surface Parcel is the least expensive option with longer delivery time if compared to International Air Parcel.
Destination countries are divided into 7 zones. The 7 zones for International Air Parcel are different from the 7 zones for International Surface Parcel. Customers can refer to 'International Parcel : Zones, Weight Limit, Service Status and Estimated Delivery Time' at Pos Malaysia website for details.
The estimated delivery time for International Air Parcel service is 5 to 16 working days and for International Surface Parcel is 3 to 18 weeks depending on the destination country. Items subjected to customs inspection may incur additional days. Customers can refer to 'International Parcel : Zones, Weight Limit, Service Status and Estimated Delivery Time' at Pos Malaysia website for details.
Below are the features of International Parcel :
The rates are based on zoning and weight of the item. The rates will be determined by actual weight. Customers can refer to 'International Air Parcel Rates' and 'International Surface Parcel Rates' at Pos Malaysia website for details.
No, volumetric weight does not apply for this service.
No additional surcharge is applicable for this service.
Tax or duty is not included in the postage price. If the item is subjected to tax or duty in the destination country, the relevant authority will contact the receipient for such payment.
International Parcel service is available at all Pos Laju Centres and Post Offices nationwide.
Only International Air Parcel is available at SendParcel and not International Surface Parcel.
Customer needs to fill in all the required information on the International Parcel Consignment Note (R&P24). This includes:
Customers are not allowed to send prohibited and dangerous goods. Refer to https://www.pos.com.my/faq/sending/ for more information. Also, please ensure that the import regulations of the destination country are adhered to.
There is no compensation for delayed items.
The maximum compensation for International Parcel is RM200 or value of the item (whichever is lower).
Pos Laju SendParcel February Promo is a rate offered to Pos Laju SendParcel customers only. The rate is RM5.00 for the first 5kg for deliveries to Zones 1, 2 & 3. This rate applies to customers who top up with RM1,000 (P1k) package and above, and send before 29th Feb 2020.
Zone 1 – Klang Valley
Zone 2 – Between States
Zone 3 – Within States (PM), within Sarawak, within Sabah
| Package | *Promo Rate | Non Promo rate |
| P1K | RM 5 for shipments up to 5 KG | RM 6 for shipments up to 2 KG |
| P3K | RM 5 for shipments up to 5 KG | RM 6 for shipments up to 2 KG |
| P5K | RM 5 for shipments up to 5 KG | RM 5.70 for shipments up to 3 KG |
| P10K | RM 5 for shipments up to 5 KG | RM 5.70 for shipments up to 3 KG |
| P20K | RM 5 for shipments up to 5 KG | RM 5.70 for shipments up to 3 KG |
For any queries, you can contact Pos Malaysia at the following email :
a) Email: supportcml@pos.com.my
Pos Parcel Protection is an optional insurance plan for good in transits which covers your parcels offered by Allianz General Insurance.
The insurance package offered as follows:
| Premium | Limit |
| RM 1.00 (inclusive 6% SST) | RM 1,000 |
Pos Laju products that are qualified for Pos Parcel Protection are:
*Insurance coverage for Express Mail Service and Air Parcel (International) is not available.
You can purchase the Pos Parcel Protection at:
For Pos Laju Prepaid Envelope, Box & Sticker, customers must submit the item at the counter to include Pos Parcel Protection
This insurance commences from the time Pos Malaysia Berhad pick-up the Parcel from Shipper at Pos Malaysia Counter or from Shipper’s Address until delivered to the address at the destination within Malaysia.
You or your representatives (with a written permission) have to enclose supporting documents as proof of transaction (example: invoice) along with the complete registration form within a period of thirty days (30) from date of posting.
For damage items
For lost items:
*The above listing of documents is only a guide and we reserve our right to request for further documentations as and when necessary.
Compensation will be paid directly to your bank account through “Electronic Fund Transfer” (EFT) and followed by an official letter.
Yes, subject that you have enclosed an official letter from your company confirming you as a representatives, appointed to make claims on behalf of your company.
Pos Parcel Protection cover on parcel sent within Malaysia only.
Based on the protection/ benefits offered by Pos Parcel Protection, you can claim up to RM1,000.00 only. Please take note that any claim must be enclosed with supporting documents that is legal and are subjected to investigation from Pos Malaysia’s Compensation Unit.
Items that are excluded from Pos Parcel Protection are as follows:
For queries or claims related regarding Pos Parcel Protection, you can contact Pos Malaysia at the following channels:-
There is no refund for any cancellation after the premium has been charged (over the counter).
However, for transactions done via SendParcel platform, premiums will be refunded to the SendParcel account if your consignment cancellation is approved.
Yes, we will approve the refund provided :
The policy can be viewed here
At the left hand of your menu, head over to transactions > print invoice
We would be happy to assist you with your enquiries. Drop us an email at supportcml@pos.com.my
Each premium charged is for 1 consignment note only. If you would like to insure other shipments, you will need to purchase the insurance again for the respective consignment notes
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