FAQ show all

About Pos Laju Send Parcel

1. What is Pos Laju Send Parcel?

Pos Laju SEND PARCEL is a service to check Pos Laju delivery rates and book for a delivery online. You can choose from 8 package plans which comes with different attractive rates and benefits. Simply top up your account with credit to book deliveries as you go. All bookings include pick up service without additional charges. A Consignment note (CN) will be generated once a booking is made. Just print it out, attach it to your parcel and our courier will be there to pick up your parcel!

2. What are the benefits of using this service?

By using this service, you get to enjoy the following benefits:

  • competitive shipping rates
  • convenience of having someone pick up your orders from your office or warehouse
  • easy to upload bulk shipment addresses
  • free bonus credits, free pick up and free flyers*

3. How do I book and pay for a shipment?

It’s as simple as 1-2-3!

  • Step 1: Log in to your account
  • Step 2: Check rates by keying in the delivery postcode and item weight
  • Step 3: Key in your delivery details and click “Next”.
  • Step 4: Confirm your booking and click “Check Out”.
  • Step 5: Once order is confirmed, click on the “Pay with Credit Now” button.
  • Step 6: Print out the consignment note, attach to your parcel and wait for parcel collection.

4. What if I have multiple parcels to send?

If you have multiple parcels to deliver at a time, you may use the Bulk Parcel feature.

5. What is the integration tab for?

This integration feature is for users who have a shopify online store and intend to use POS Laju as a shipping method. Send Parcel can automatically capture orders from your shopify store platform and import it directly to your account.

6. Which e-commerce store platform can I integrate with Send Parcel?

For now, we allow integration with shopify online store users. Don’t worry! We are working to integrate more e-commerce stores such as Magento, WooCommerce, OpenCart, SiteGiant and many more.

7. How do I integrate my eCommerce platform?

Simply go to the Integration menu and click on “Integration Manager”. Click on the shopify button and insert your shopify store URL e.g.: https://pos-store.myshopify.com. Click on integrate now and your store is ready. To start using, click on shopify tab and select the transactions you wish to add to cart.

Account Creation

Delivery and Pick Up

15. Can I arrange overseas collection or delivery?

As of now, services are available for domestic delivery only.

16. When will Pos Laju come to pick up my parcel?

Pos Laju provides same day pick up service for orders placed and paid before 11:45am. Usual collection time is within 1pm to 6pm. Additionally, you have the option to schedule 7 days in advance when you want us to pick up your parcel.

17. Can I specify a time for collection?

Our usual collection time is within 1pm to 6pm. Currently, customers are not able to select any specific collection time yet.

18. How many days does it take for my parcel to be delivered?

For delivery in major cities, it usually takes one day (NEXT day) to complete delivery within Peninsular Malaysia. Meanwhile, it takes about 3-5 days for delivery to/from East Malaysia (Sabah & Sarawak). It might take longer if an address is categorized as outskirt delivery area (ODA), which may take 4-6 days.

19. What should I do if my parcels have not been delivered after the given time frame?

You may report to us and we will assist:

  1. Report late delivery on website:
    Head over to “Feedback Form” > Choose Others and type in your order/tracking number and submit

20. What happens if my parcel has not been collected after the time frame given?

If your parcel hasn’t yet been collected, you may opt for the following options:

  1. Switch to drop-off service
    Drop-off your parcels to a nearby POS Laju branch
  2. Report late delivery on website
    Head over to “Feedback Form” > Choose Others and type in your order/tracking number and submit

You may contact us to re-arrange your pick up date. Do ensure you are available for the new arrangement pick up date and your address is valid, so that our delivery team can reach your place on time.

21. I have entered the wrong information and need to change my booking details.

Please contact us at our feedback form as soon as possible for us to assist you. Choose dropdown “Others” and key in your request. Any amendment can only be made before 10am on the collection day or earlier.

22. Can I cancel my order?

Yes. You may opt for the following options:

  1. Request cancellation on website
    Head over to “Shipment History” > look for the order/tracking number > Request cancellation. This is only allowed within 7 days of your order booking.

23. Can I drop off my parcels?

Yes of course! You may drop off your parcels at our Pos Laju branch locations. You may find the locations here.

24. How will I know if my parcels have been shipped?

You can track your parcel movements by heading to "Shipment History" and clicking on the tracking number. Alternatively, you can also check by keying in your tracking number into track my parcel.

25. I have already placed an order. Where can I find my consignment note?

Head over to "Shipments" > "Shipment History" and click on the “Download Connote” to print your consignment note. We will also email your consignment note to your registered email address.

26. I can't print the consignment note. What should I do?

Head over to “Feedback Form” > Choose Others and type in your order/tracking number > and submit.

27. How many copies of consignment note do I need to print?

We recommend that you print 2 copies of the consignment note i.e. 1 for pasting on the parcel and another for submission to POS Laju operations team. Should you require proof of acceptance, please go to “Shipments History” and print another.

Packing

28. How can I request for my free flyers?

It’s easy peasy! Head over to “Flyer” after your top-up> choose your flyer size > Click Redeem now.

29. Do I need to use Pos Laju flyers/boxes?

You may use any flyers/boxes to package your shipment. Please ensure all packaging are sturdy. For best experience, we recommend using Pos Laju’s flyers and boxes. You may purchase them at https://www.eziemall.com/home

30. Do I have to print out my consignment note?

Yes, please print out your Consignment note. Cut it according to the dotted lines given and attach it to your parcel. Remember to affix your consignment note securely on the parcel. Should you require proof of acceptance, please go to “Shipments History” and print another.

Payment and Charges

31. What are the payment methods accepted?

We support major credit and debit cards (Visa, MasterCard).
You also have the option to use FPX for online payments of your orders (all major online banking supported).
We'll show you which payment methods are available to you on the checkout page, before you submit a payment request.

32. What happens if my parcel is heavier than declared?

If this happens, your parcel will have to be put on hold until we receive your payment for the extra charges. By entering the weight and dimensions of your shipment during booking, you are pre-paying for the postage. If the shipment is heavier or larger, extra charges for the additional weight will be automatically charged to your Send Parcel account based on the final weight validated by Pos Laju. Additional charges will be at Pos Laju's normal rate.

33. I don’t have a credit card to topup online. How do I make top-up/payment ?

You can topup credits via Bank Transfer. Please follow the instructions below for a hassle free experience.

  1. Bank in your top-up amount into POS Malaysia Berhad bank account as follows :
    Bank: CIMB
    Account Number: 988 401 152 300 20
  2. Please let us have the proof copy/bank in slip of bank transfer and email to supportcml@pos.com.my & ebiz.CPAP@pos.com.my with email title ‘Bank Transfer’
  3. We will top-up your credits in your account once the payment has been verified by our finance team
  4. Please allow 1 working day for us to verify your transaction
  5. You are advised to keep the receipt for future reference

Insurance

34. Will there be any compensation if my parcel(s) are lost or damaged?

The actual amount of loss or damage suffered is based on content and actual value of content that has been declared on consignment note. A maximum of MYR100.00 for documents or parcels weighing below 2kg and MYR300.00 for parcels weighing 2kg or more, whichever is lower ("Maximum Liability Limit""), If the value exceeds the Maximum Liability Limit of compensation by Pos Malaysia, you are responsible for insuring the Item for posting either through insurance offered by Pos Malaysia or any insurance of your choice.

35. How do I claim my coverage if something happens to my shipment?

Any claim due to loss or damage of any Item can only be made by you or your representative with written authorization from you and all claims for compensation must:

  1. be made within thirty (30) days of the date of drop off,
  2. submitted in writing with proof of drop off (consignment note), invoice of goods, and a copy of valid identification, and
  3. submitted to the nearest Pos Malaysia branch.

All claims are subject to Pos Malaysia terms & conditions.